How we keep your account safe and secure
We encrypt every deposit and withdrawal through JazzCash, Easypaisa, SadaPay and Raast so your payment details stay private. Your account, your game history, and your balance are protected...
What we collect and how we use it
When you open an account on 99ef, we collect your name, contact details, and payment information to process deposits via JazzCash, Easypaisa, SadaPay and Raast. We also track your gameplay and account activity to prevent fraud and meet local compliance requirements. Your data is stored in secure servers and never shared with third parties except payment processors and regulators where local law
permits. We do not sell your personal information. You can request your data at any time through our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Get answers about your data
If you have questions about how we handle your information, our support team is here to clarify. Reach out through any channel below and we'll respond within one business day.
Email Support
Send your privacy inquiry to [email protected] and receive a detailed response within 24 hours, including data access requests and deletion forms.
Live Chat
Connect with our team directly in the lobby. Ask about your stored data, payment security, or account privacy settings and get instant guidance.
Account Settings
Review your personal information and communication preferences directly in your profile. Update your address, phone number, or email without contacting support.
How we verify and protect your account
We follow strict identity verification to ensure only you access your account and funds. Every deposit and withdrawal is logged and verified before processing through local payment rails.
KYC Verification
We collect government ID and confirm your address during signup to prevent account takeovers and meet Pakistan regulatory standards for financial transactions.
Payment Audit Trail
Every JazzCash, Easypaisa, SadaPay and Raast transaction is recorded and matched to your account. You can view the full history in your withdrawal and deposit statements.
Device Recognition
We monitor login locations and device changes. If your account is accessed from an unfamiliar location, we send you an alert so you can verify it was you.
Encrypted Passwords
Your password is hashed using industry encryption standards and never stored in plain text. Even our team cannot see your password—only you can reset it.
Session Timeout
Your session automatically ends after 30 minutes of inactivity. This prevents unauthorized access if you forget to log out on a shared device.
Fraud Detection
Our system flags unusual account activity—rapid withdrawals, foreign IP access, or payment method changes. We contact you immediately if something looks wrong.
What separates our privacy approach
We keep our privacy policy simple and apply the same standards across all regions we support. Your data is handled the same way whether you deposit via JazzCash...
| No Third-Party Marketing | We do not sell your email or phone to advertisers. You only hear from us about your account and promotions we're running—nothing else. |
|---|---|
| No Cookie Tracking | We use cookies only to keep you logged in and remember your game preferences. We do not track you across other websites. |
| Withdrawal Data Retention | Payment information is held only as long as needed for compliance. After 7 years, transaction logs are securely deleted unless law requires retention. |
| Account Deletion | You can request full account closure at any time. We delete your personal data within 30 days, keeping only anonymized transaction records for audit purposes. |
| Policy Updates | If we change this policy, we email you 14 days in advance. You can object or close your account before the change takes effect. |
| Pakistan Compliance | Our privacy practices align with local data protection standards and payment regulations set by the State Bank of Pakistan. |
| Transparent Logging | You can download a complete log of every access to your account—logins, deposits, withdrawals, game rounds—through your account settings. |
Features that give you control
Your privacy on 99ef starts with tools you control. Update what we store, see who's accessed your account, and manage exactly what information is visible or shared.